Ratings & reviews

A rating is a short public impression: one to five stars, with an optional comment. Every rating — stars and comment together — is read by someone on our team before it's published.

Leaving a review

Open a sitter's profile or a parent's advert (from /sitters or /sitter-jobs) and scroll to Reviews. Click a star — 1 is the lowest, 5 the highest. The comment below is optional but helps others. Click Post review.

First you need a published advert

To leave a rating you need a published advert — that's how readers know who's behind it. Until you publish one, the rating form is locked and points you to the advert form. The same rule applies to starting a conversation.

Editing your review

If you've already rated someone, the same form opens with your rating and comment. Change what you like and click Update review. The change goes to review again and appears on the profile once we approve it.

How ratings are reviewed

Every rating waits for approval — stars and comment together. While it waits, you see Your review is awaiting approval on the profile, and nobody else sees it. Once approved, the stars count towards the average and the comment shows with your name.

If we don't approve a rating, we email you and give the reason. Sometimes the rating is fine and only the comment is the problem — then we publish the stars, remove the comment text and explain why in the email.

What we don't publish

We don't publish ratings that insult, reveal details about someone without their consent (a child's name or an address, for example) or waste someone's time. We can remove an already published rating later if it turns out to break these rules.

Can I rate myself?

No — you can't rate your own profile. You can rate a person only once; opening the form again edits your existing rating.

Are reviews anonymous?

The star average is combined, so individual stars aren't tied to names. Approved comments show with your name and photo. While a rating waits for review, nobody but you can see it.