Community Guidelines

1. The spirit of the platform

Siterka exists to help families find caregivers and caregivers find work, in a region where most of these arrangements still happen through word of mouth. We are a small, careful platform — there is no advertising, no algorithmic surfacing of dramatic content, no like-counts. The reward for participating is a real meeting with a real person.

Everything in these guidelines flows from one principle: behave the way you would in a small neighbourhood where you might run into the other person at the bakery the next morning. Take other people's time, safety, and privacy seriously. Be slow to take offence. Be quick to ask questions if something is unclear.

2. Respect

Treat every user with basic respect, regardless of their gender, age, ethnicity, nationality, religion, sexual orientation, family status, or any other personal characteristic. Harassment, hate speech, slurs, threats, sexual content involving minors (under any circumstance), or persistent unwanted contact will result in immediate removal.

Disagreement is fine. Negotiation is fine. Direct, honest feedback is fine. What is not fine is dehumanising language, public shaming, brigading, or attempts to retaliate against another user — including by leaving a manipulative rating, contacting them off-platform, or impersonating them.

3. Honesty in listings

The single most damaging thing you can do to a marketplace like ours is post a deceptive listing. Use a real photograph that recognisably shows you (or, for parents, a generic family-friendly image — never a stock photo of a stranger). State your real name, real city, real availability, and a rate that reflects what you actually charge.

If your circumstances change — you take on a long booking, you move cities, you take a parental break — update your listing or temporarily self-suspend your profile from the settings page. Leaving a stale listing live wastes everyone's time and is a fast way to attract a moderation review.

4. Safety

Care arrangements involve children, homes, and trust. Treat the first contact as an introduction, not a commitment. Meet in a public place before the first care session. Verify identity documents in person. Ask for and check at least one reference. If something feels wrong, stop.

Caregivers: never accept a booking that requires you to take a child outside the agreed location, schedule, or activity without the parent's explicit written confirmation through the messaging system. Parents: never leave a child with a caregiver you have not met in person.

If you witness something on the platform that suggests a child is at risk — abuse, neglect, exploitation — please report it immediately to the Serbian centre for social welfare (centar za socijalni rad) or the police, in addition to reporting through Siterka's report channels. The platform is not a substitute for emergency services.

5. No accounts for minors

You must be 18 or older to register on Siterka. Caregivers under 18 cannot list themselves; if you are between 16 and 18 and want to babysit casually for family friends, please use other channels. Profiles found to belong to minors are removed without notice.

6. Payments and off-platform contact

Payment for care is between you and the other party. Siterka does not currently process payments. We strongly recommend agreeing on rate, schedule, and payment method in writing through the messaging system before the first care session, so there is a record both parties can refer back to.

We do not allow attempts to coordinate off-platform contact specifically to evade Siterka's safety, dispute, or admin-mediated messaging features before the parties have agreed to engage. Pasting your phone number into the first message you ever send to someone is a fast way to have your account flagged. Once a real conversation is underway and both parties want to exchange direct contact, that is up to you.

7. Reporting concerns

If you encounter behaviour that breaks these guidelines — harassment, fraud, deceptive listings, suspected impersonation, or anything that makes you uncomfortable — please report it. The fastest channel is to email admin.siterka@gmail.com from the email address registered on your account, including the URL of the profile or message in question and a short description of what happened.

We treat reports confidentially. We do not disclose the identity of a reporter to the reported party. We do read every report, usually within one business day, and we will let you know what action (if any) was taken.

8. Consequences

We use a graduated response: a private warning for first-time minor breaches; temporary suspension for repeated or moderate breaches; permanent ban for severe breaches (harassment, fraud, child-safety concerns) or for users who circumvent earlier moderation steps. Severe breaches do not require prior warning — we will act immediately when the safety of other users requires it.

Where a breach involves another user — for example a deceptive listing that misled a parent — we may share relevant findings with the affected user so they can make their own decisions. We do not share findings with anyone who is not directly involved.

9. Appeals

If you believe a moderation action was taken in error, reply to the moderation email you received or write to admin.siterka@gmail.com. Tell us what you think we got wrong and include any evidence. A different moderator will review the appeal. We will respond within seven (7) days. If we agree that a mistake was made, we will reverse the action and explain what changed.

10. Changes to these guidelines

We will update these guidelines as the community grows. The current version is always at /community-guidelines. Material changes will be announced in-product.