Frequently asked questions
Short, concrete answers to what we're asked most. If you can't find yours, write to us — we read everything.
- Is Siterka.com affiliated with other similarly named platforms?
- No. Siterka.com is an independent platform and has been from the start. The site launched in 2007 and ran until 2021, when we paused and the domain sat idle for five years. During that time other services appeared, and search engines and automated tools began confusing our history with theirs. To be clear: Siterka has not merged with any other platform, has not changed its name, and has never operated under another brand. In June 2026 we launched a completely new application and remain independent.
- Is the site free to use?
- Yes. Searching, registering, posting an advert and a basic profile are free for both parents and sitters. We don't charge for access to adverts or for contacting the other party.
- How do I find a sitter in my city?
- On the sitters page, pick your city in the “City” filter or type it into the search box — search ignores diacritics, so “nis” finds Niš. Cities with enough published adverts also have their own page, with every sitter from that city in one place. Sitters search family adverts the same way.
- How do you verify users?
- Let's be precise about what verification covers. At registration we confirm an email address and nothing more — we don't run formal background checks or criminal-record searches. What is reviewed by a person is three things: every advert before publication, every message before it reaches the recipient, and every rating before it appears on a profile. So we always encourage you to do your own checking — talk to the person, ask for references from previous families, and arrange a short trial before committing.
- Can I see a sitter's ratings?
- Yes. The star average and approved comments are on the profile, under “Reviews”. Every rating — stars and comment together — is read by someone on our team before it appears. Anyone with a published advert can leave a rating, one per person; nobody can rate their own profile. It works both ways: sitters rate families too.
- How do I post an advert?
- Register, fill in your profile, then your advert — it's all on one page, and only four fields are required. Once you save it, the advert goes to review: a person reads it before it appears in the public list, and we email you when it's live. Later changes to the title, description or contact details are reviewed too, but the advert stays published in its previous version meanwhile. The page address is set at the first save and doesn't change afterwards.
- Why can't I send a message?
- The most common reason is that you don't have a published advert yet. To contact someone you need an advert of your own that has passed review — whoever receives your message should be able to open your advert and see who is getting in touch. There is one exception: if someone has already written to you, you can reply without a published advert. Messages are exchanged only between parents and sitters, and every one is reviewed by a person before it reaches the recipient.
- Why has my advert been removed from search?
- Usually because messages sent to you have sat unopened for a while. We then take the advert out of search for the time being, so people don't write to you in vain, and we email you a warning first. It comes back as soon as you open your inbox. If you paused your account yourself, you lift the pause on your profile.
- How does an arrangement with a sitter work?
- Get in touch by message through the site. Once they reply, arrange to meet — we suggest meeting somewhere public the first time and setting up a short trial before a regular arrangement. Schedule, rate and other terms are agreed directly between you. Siterka is not a party to that arrangement.
- Do you take a commission on the work arranged?
- No. We are not an agency and we take no cut of the hourly rate. You agree the work, the price and the terms directly between yourselves. Siterka is where you find each other — the rest happens without us.
- How do you protect my data?
- The address on your advert is never shown publicly, and the email and phone on your advert are visible only to signed-in users. If you don't want anyone to see them, tick “Keep my contacts private” on your advert — people will then reach you by message only. You can edit, pause or delete your profile yourself. For anything else about privacy, write to privatnost@siterka.com; the details are in our Privacy Policy.
- What if I have a problem with a sitter or a family?
- Write to prijava@siterka.com from the address you registered with, including a link to the profile or message and a short description of what happened, and we'll help you resolve it. We read every report, usually within one working day, and we don't tell the reported person who reported them. Depending on how serious it is, the person who broke the rules of good conduct (Terms of Service and Community Guidelines) may receive a warning, a temporary suspension or a permanent ban.
- How do I delete an advert or my account?
- You can't delete an advert yourself — write to us at podrska@siterka.com and we'll remove it. You delete your whole account yourself, at the bottom of your profile: that removes your profile, advert and photos. If you only need a break, you can pause your account instead — your profile and advert are hidden and your data stays.
- I’m not getting emails from Siterka. What should I do?
- First check Spam and Promotions. If the email is there, mark it “Not spam” and add podrska@siterka.com to your contacts; message notifications will then reach your main inbox too. If it isn’t there either, check that the address on your account is spelled correctly, or write to us at podrska@siterka.com.
- How do I contact you?
- Write to us at podrska@siterka.com. Send a question, a suggestion for a new feature, a complaint, or a report of something that isn't working. Messages go straight to the person who maintains the site, and we read everything.